Practice Policies
Medical Research and National Clinical Audits
Legal Requirements to Share Data
National Screenings Programmes
Zero Tolerance Policy
The practice operates a zero tolerance approach to violent and abusive behaviours (verbal or physical) towards any member of our staff. Patient displaying these types of behaviours will be removed from the practice list.
Chaperone Policy
If you wish to have a Chaperone present during your consultation with Dr and Nurse please inform them, they will arrange this for you. Also, you can enquire and book this at the reception when booking your appointment.
Confidentiality Policy
Everyone working for the NHS has a legal duty to keep information about you confidential including Receptionists. We will not share your identifiable information without your consent, except to NHS organisation.
Patient Right to Access Medical Records
Patient has the right to access their medical records or authorise the release of their medical records to another body e.g, employer, solicitors and insurance company. Patients can now view their records online or obtain copies of their own medical records from practice. Solicitor,Insurance reports will incur charge.
To Care We Need to Share:
We need to share your medical record with NHS authorities to plan your care and treatment. NHS may use your information to improve the services offered so we can provide the best possible care for everyone.
Your consent required:
We may share your information with your consent to other government organisations eg social care, local authorities education authorities etc.
YOU HAVE A CHOICE! If you are happy for your information to be used in this way you do not have to do anything.
If you have concerns or wish to prevent this from happening, please either pick up a leaflet from the surgery or visit the website:- www.nhs.uk
Patients Charter
Your responsibility to us:
– Please treat all surgery staff with the same respect – we are all just doing our job
– Do not ask for information about anyone other than yourself
– Please keep your call brief and avoid calling during peak morning times, for matters that could wait until later in the day
– Please call after 12 pm for test results
– Please read our Leaflet. This will enable you to make best use of our – services. Please ask if you are unsure
– Tell us any change of name, address so that our records are accurate
– Only request an urgent appointment if appropriate
– Only request home visits if you are housebound or too ill to attend surgery and night visits should be for emergencies only
– Please cancel your appointment if you are unable to attend
– Please be punctual, but be prepared to wait if your own consultation is delayed by an unexpected emergency
– Please allow sufficient time for your consultant’s letter or the results of any tests to reach us
– You will be advised of the usual length of time to wait
– Order repeat prescription by telephone between 11am to 1pm and 4pm to 6pm, or use tear-off slip to request prescription whenever possible. Please attend for review, when asked, before next prescription is due
– Do let us know whenever you feel we have not met our responsibility to you
Our responsibility to you:
– The reception staff will wear name badge
– You will be greeted courteously by the administration staff
– We will try to answer telephone promptly
– You have a right to confidentiality
– Your information is shared with the Health Authority, NHS Trust and Ambulance Agency
– You have the right to see and obtain copies of your medical records subject to the limitations of the law
– You will be seen the same day if your problem is urgent
– You will be informed if there will be a delay of more than 20 minutes for your appointment
– You will be referred to a consultant when your GP thinks it necessary
– You will be given the result of any test or investigation on request or at your next appointment.
– Your repeat prescription will be ready for collection within 48 hours of your request
